Shipping Policy

We process orders everyday, excluding Haitian public holidays.
Orders placed are processed the same day; orders placed after the cut-off or on weekends/holidays are processed on the next business day.
Processing (handling and preparation) typically takes 1–3 business days, but may take longer during peak periods or due to customs requirements

We offer the following shipping options:

Shipping Option	Estimate	Rate
Standard (Ground)	5–10 business days	Rate on the LBS
Express/Air Freight	2–5 business days	Rate on the LBS
Local Delivery (Port-au-Prince only)	1–3 business days	$ 19.99 USD

Rates vary based on weight, destination, and service level. Final shipping cost is shown at checkout.
Free standard shipping may be offered for orders over [X amount] or during promotions.

We deliver within Haiti, including Port-au-Prince and select provinces.
International shipping may be offered on request for export shipments; additional customs, duties, and international transit delays may apply.
We do not ship to P.O. boxes or military/FPO/APO addresses

For all food shipments entering Haiti, the following documentation is required by Haitian authorities and the Ministry of Agriculture:

Phytosanitary or zoosanitary certificate (where applicable)
Certificate of origin
Import permit/sanitary certificate, valid for 15 days, issued by the Ministry of Agriculture/Quarantine Office
Commercial invoice, freight invoice, and bill of lading or air waybill
Additional documentation as required: laboratory certificate, fumigation certificate, weight/quality

Your order may experience customs inspection delays or additional charges:

Customs duties and taxes are calculated on the CIF (Cost, Insurance, Freight) value and include:
- Verification fee (5 % of CIF)
- Value-added tax (10 %)
- Territorial Collectivities Fund (2 % of CIF)
- Special Duty (1 % of CIF)
Physical inspections may be conducted at the port or quarantine facility. If items do not meet standards, they may be rejected, returned, or confiscated

Transit times are estimates from dispatch date.
Actual delivery may vary due to customs, weather, or carrier delays.
If your delivery is delayed, the shipping provider will notify you with updates.
If you expect delivery by a certain date, please order early or select express shipping

Inspect your package upon delivery. Report any damage, missing items, or delivery issues within 48 hours to support@buyfoodhaiti.com.
We may ask for photos or documentation of packaging damage.
We will work with the carrier to resolve the issue and may offer a refund, replacement, or reshipment depending on circumstances Termly Usercentrics.

We follow Haitian and carrier rules. Some items cannot be shipped by air or sea (e.g. perishables that cannot remain chilled, prohibited food ingredients).
We do not ship to APO/FPO addresses, nor do we offer cash on delivery (COD) for international shipments FedEx.

Orders can be canceled before shipment for a full refund.
Once shipped, cancellations may not be possible, but please contact us and we will assist.
If you purchase shipping insurance, claims for lost or damaged items may be processed through the insurance provider.

For any shipping-related questions, documentation concerns, delays, or customs questions, please reach out:

Call or whatsapp